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terms of purchaseorder statusWe work to get your order to you as soon as possible. Most order ship within one business day of the order being placed and take 1-2 business days to arrive with normal post for orders within Sweden. Orders for countries within EU and US delivery time take 3-6 business day.
returns and exchangesWe at Slowmotion accept returns and exchanges within 14 days from delivery of the package with shipping cost at the customers expense. You can not return sales or underwear products.
If you for any reason want to return an item you have to send an e-mail to hello@slowmotionshop.com with the following information: Your name Your address Your phone/mobile phone The name of the product If it is an exchange or return Please don’t return anything until you get a confirmation from us. When we receive the item in the same condition as when we sent it you will get your money back or an new item depending on what you wish. If the original purchase was made with a credit card, we will credit the credit card for the returned item upon receipt. The credit card will be charged for the transport cost for the replacement item when shipped.
For full refund please provide a copy of your receipt; without a receipt we will issue a credit note. Please make sure you use a carrier with tracking and insurance when Slowmotion can not replace package lost during shipment. Returns may be sent to:
Slowmotion Group AB
Landbovägen 5
421 66 Västra Frölunda SWEDEN
faulty itemsIf your item should be faulty upon receipt we will of course replace you with a new one without any extra cost. Before you send it back please e-mail hello@slowmotionshop.com the following information: Your name Your address Your phone/mobile phone The name of the product What kind of fault Do not send anything back to us before you get a confirmation from us. When we receive the faulty item and have accepted it as a complaint we will send you a new item. If the item should be sold out we will credit the credit card for the faulty item and the transport costs. If the faulty item is not accepted as a complaint we will not send the faulty item back to you and you will be charged for the transport cost. Faulty items may be sent to:
Slowmotion Group AB
Landbovägen 5
421 66 Västra Frölunda SWEDEN
contact usIf you don’t find all the information you need on the site or if you just want to tell us something please contact us directly. You can contact us by phone, mail or email. We recommend you to send us an email and we usually get back to you within the next business day. phone 0046708871268
email hello@slowmotionshop.com mail Slowmotion Group AB
Landbovägen 5
421 66 Västra Frölunda
Sweden
security, privacy & terms
We at slowmotion strongly believes in protecting the privacy of its customers. The purpose of this privacy policy is to describe the kind of information we may gather about you; how we may use this information; how we protect it; when we may disclose it; and the choices you have regarding your information.
If you have any questions at all about the policy or security you may contact us on hello@slowmotionshop.com payment, prices and securityWe accept visa, MasterCard, diners and American express. The full amount (price of the product and shipping charges) will be charged on the date of purchase. If your country is part of the European union or USA the prices include Swedish VAT (25%). We may update the prices at any time for any reason on this site. We use a payment system that is called DIBS which handles the customers financial information. DIBS has a PCI (payment card industry) certificate which is an extensive program which aims to increase the computer security for all parties that store, process or transmit data. Read more about DIBS on their homepage dibs.se.
information that we collect and how we use itIn order to process your order we may collect personal information such as name, email address, billing address, shipping address, phone number and credit card number.
Slowmotion use your financial information to bill you for the product and the delivery costs. We use your name and shipping address to send you the product. Your email address may be used to send you news letters and offers from our company. If you do not want to receive information from us please let us know on hello@slowmotionshop.com
Non-personal information that we use are your IP address, your internet protocol address which is automatically collected when entering our site. We use the IP address to diagnose problems with our server and administer our site.
Cookies are used in this site, in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Slowmotion also use cookies for statistical purposes.
Links – slowmotion may contain links to other websites. Slowmotion cannot be held responsible for content or privacy policies of such sites. children’s privacyPeople younger than 18 years old are not permitted to purchase without involvement of parent or guardian. copyrightCopyright in the documents provided in this site including the trade marks of slowmotion, software, data, logos, graphics, photos, icons, texts, images are owned by or licensed to slowmotion. The trade marks include slowmotion. You can use the information on this site only for personal non-commercial use. You may not distribute, charge anyone or publish any material from this site.
For press inquiries please send us a mail to press@slowmotionshop.com customer responsibilitiesYou agree to comply with all applicable law in condition to use slowmotionshop.com, and such further limitations as may be set forth in any written or on-screen notice from slowmotionshop. You are not allowed to use this site in any purpose that is unlawful or prohibited by this agreement. In all purchases or other transactions you will provide information that is accurate, complete and current. You will pay all charges incurred of users by your credit card, debit card or other payment method used in connection with a purchase or other transactions connected to slowmotionshop. You will pay any applicable taxes, if any, relating to any such purchase or other transaction. You cannot in any way violate (without limitation) the security of the site by using slowmotionshop. product informationSlowmotionshop attempts to be as accurate as possible in describing the products. But we can not warrant the product descriptions or other content of this site area to be all complete or error-free. We have made every effort to display as accurate colours as possible of the products on this site. Depending on you computer monitor the actual colours may be different to what you see on your screen.
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